DHBC Member Survey - NOW UPDATED WITH DATA

Club News and Announcements
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Eleri
Posts: 1753
Joined: 31 Dec 2009, 08:43
Location: Erskineville

Postby Eleri » 09 May 2013, 22:33

The Dulwich Hill Bicycle Club committee is keen to know what you think about the club and for you to give us your thoughts on the options we are considering.

At the recent AGM, members told us:
- we could provide more rides;
- they were interested in different clothing options; and
- that it would be good to have more social events.

We are interested to know whether there is broad support for these and other options and, if so, what we should prioritise. We can't do everything at once.

We look forward to your responses in the survey. Thank you for your thoughtful investment in your club.


Strawburger
Posts: 595
Joined: 04 Mar 2009, 08:27

Postby Strawburger » 10 May 2013, 07:15

Proxy error, or is it just me?

Strawburger
Posts: 595
Joined: 04 Mar 2009, 08:27

Postby Strawburger » 10 May 2013, 08:38

It's just me, works now

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Colin Campbell
Posts: 186
Joined: 10 Nov 2012, 08:37
Location: Newtown

Postby Colin Campbell » 10 May 2013, 11:33

No trip to the Carribean, steak knives or DHBC bidon as a prize for the best answers!?

Perhaps the thread should be more prominently placed.

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JoTheBuilder
Posts: 1500
Joined: 19 Feb 2011, 15:32

Postby JoTheBuilder » 10 May 2013, 15:04

Hi Colin,

As it has been listed as an 'announcement' you will notice it appears at the top of each page in the Board Index.

In addition, if you use Tapatalk on your smart phone, it will appear as an 'Unread' post on the first page.

Jo

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Colin Campbell
Posts: 186
Joined: 10 Nov 2012, 08:37
Location: Newtown

Postby Colin Campbell » 10 May 2013, 17:26

Thanks Jo, I didn't notice! Another seniors' moment.

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Eleri
Posts: 1753
Joined: 31 Dec 2009, 08:43
Location: Erskineville

Postby Eleri » 12 May 2013, 19:00

We have 54 responses so far. Thanks to those people who have responded:

Please take the time to fill in the short survey - it will really help us.



Quick stats about the respondees:
60% are over 40
80% are male
56% have a racing licence
23% are unlikely to race in future
27% joined in 2012

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Dougie
Posts: 755
Joined: 11 Jan 2008, 16:39
Location: Dulwich Hill

Postby Dougie » 13 May 2013, 16:01


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Eleri
Posts: 1753
Joined: 31 Dec 2009, 08:43
Location: Erskineville

Postby Eleri » 16 May 2013, 11:12

We are up to 74 responses now - still got time for you others to give us feedback.

For your interest:

Nobody found out about DHBC through the local paper. Not one single person.
We are all talkers - 47% of us found out through "word of mouth"
Cycling NSW generated 8% of contacts
Just over a third found out about us from our website.
and over 10% saw DHBC out riding around. We are quite distinctive in our red jerseys after all.

So keep talking and riding around in club kit - seems to be working!

And do please

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JoTheBuilder
Posts: 1500
Joined: 19 Feb 2011, 15:32

Postby JoTheBuilder » 30 May 2013, 08:08

Hi All,

Just a reminder you only have a couple of days to get your responses in (survey closes at the end of May). If you can please take 10 mins to fill out the survey.

Regards,

Jo

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weiyun
Posts: 4173
Joined: 17 Nov 2006, 22:32
Location: Birchgrove
Contact:

Postby weiyun » 30 May 2013, 10:04

[quote="Eleri"]So keep talking and riding around in club kit - seems to be working![/quote]
Absolutely. Recall the number of times where enquiries were made about the club whilst I was out on a ride, this is definitely the primary referral source. Behave well on the road and chit chat whist waiting at red lights.

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Eleri
Posts: 1753
Joined: 31 Dec 2009, 08:43
Location: Erskineville

Postby Eleri » 03 Jun 2013, 21:26

Last call

The survey analysis will happen tomorrow night. If you haven't had a chance to fill it in, please do it before 7pm tomorrow (Tuesday).

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Eleri
Posts: 1753
Joined: 31 Dec 2009, 08:43
Location: Erskineville

Postby Eleri » 06 Jun 2013, 16:52

Committee meeting tonight. We'll be discussing the first cut of the survey results. More later!

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Eleri
Posts: 1753
Joined: 31 Dec 2009, 08:43
Location: Erskineville

Postby Eleri » 15 Jun 2013, 12:55

Great feedback from the survey everyone! Thanks to the 115 people who responded.

Here are some charts from the survey for the interest of members.

Why you joined


How you found out about DHBC

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Eleri
Posts: 1753
Joined: 31 Dec 2009, 08:43
Location: Erskineville

Postby Eleri » 15 Jun 2013, 12:56

Top 3 improvements to DHBC


New ride options - preferences

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Eleri
Posts: 1753
Joined: 31 Dec 2009, 08:43
Location: Erskineville

Postby Eleri » 15 Jun 2013, 12:58

Fee setting options



Preferred pricing if we organise professional coaching


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Eleri
Posts: 1753
Joined: 31 Dec 2009, 08:43
Location: Erskineville

Postby Eleri » 15 Jun 2013, 13:00

Gender of respondents
(This equates to gender makeup of club membership)



Age of respondents
(This roughly equates to age distribution in club membership)


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Eleri
Posts: 1753
Joined: 31 Dec 2009, 08:43
Location: Erskineville

Postby Eleri » 15 Jun 2013, 13:02

Year respondent joined DHBC



Percentage of respondents with a racing licence
(This is similar to club membership)


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Eleri
Posts: 1753
Joined: 31 Dec 2009, 08:43
Location: Erskineville

Postby Eleri » 15 Jun 2013, 13:04

Likelihood that respondents will race in the future

Q8 was open ended. Members were asked why they didn’t race and what the barriers were to them racing,

By far the biggest response was from people who didn’t know how to get started in racing – whether it be confidence, riding skills, knowledge, where to turn up, what gear they needed and whether they are even fast or good enough. Some people mentioned not knowing how to train for racing.

Quite a few had family commitments that precluded them because of time and conscious that an injury to them could impact on the whole family. Having enough time to train and get fit enough to race was a consideration as well, and a number of people cited their jobs as getting in the way.

The cost of racing and the lack of equipment – e.g. a track bike- was also a barrier. Some people mentioned age and health as barriers.



Barriers to racing - according to respondents
This was a free-text answer that has been classified into groups


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Eleri
Posts: 1753
Joined: 31 Dec 2009, 08:43
Location: Erskineville

Postby Eleri » 15 Jun 2013, 13:06

Ability and willingness to volunteer for DHBC



What respondents would like to change about DHBC

Q10 asked members what they didn’t like about the club (if anything) and what they would change if they could. It also asked whether there was anything else they wanted to say.

Many members used the opportunity to say there was nothing they disliked about the club or wanted to change. Many more told us they are very proud of the club, “We have an awesome Club” and thanked the committee, ride leaders and volunteers (why thank you ☺).

We do have some things to work on though and outstanding was the number of comments about the need for improvements to the bunches. The lack of ride leaders, particularly for the C28s was noted by a number of people and that means that many new riders are not getting “taught” the bunch riding skills that DHBC expects.

There is a demand for changes to rides, including more weekday club rides, slower rides for those not up to Waterfall C25s but still wanting a longer ride, Saturday rides and more variety. One person wanted us all to get up earlier, another wanted us to start later.

Racing got a mention with requests for a more structured approach to racing and the re-introduction of some club racing and pathways for young riders.

A bunch of people think we could make improvements to the club kit design and quality - and to have more clothing options. This reinforces the priority placed on that in Q3.

And there’s a minor theme in a number of comments that perhaps we are not quite as inclusive and welcoming as we say we are. The strains of rapid growth mentioned as a possible cause.



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Phil D
Posts: 78
Joined: 21 Jan 2013, 16:11

Postby Phil D » 18 Jun 2013, 13:56

'One person wanted us all to get up earlier...' :shock:


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