CA Membership renewal for 2012 - Online problem

Bicycle related chatter & discussion
User avatar
weiyun
Posts: 4173
Joined: 17 Nov 2006, 22:32
Location: Birchgrove
Contact:

Postby weiyun » 12 Dec 2011, 21:47

Just tried to renewal on CA's web site and it said "Your club does not allow online renewal and you do not owe for any billing at this time". Is there something amiss?

wallman
Posts: 298
Joined: 17 Nov 2007, 15:10
Location: Marrickville

Postby wallman » 13 Dec 2011, 19:19

I just renewed without any bother Weiyun.

User avatar
Stuart
Posts: 2568
Joined: 11 Mar 2008, 10:43
Location: Dulwich Hill

Postby Stuart » 14 Dec 2011, 10:10

Firstly, Cycling Australia's membership piece of the website is, IMHO, very poorly designed but I eventually found the renewal link - surely it should be front and centre. https://memberdesq.imgstg.com/index.cfm ... OrgID=4912

Attempting to renew, it rejected my username & password. Asked to get password sent to me. Instead, it resets username & password to gibberish. Login. Immediately change username & password to something meaningful but can't reuse old username or my membership number as both are 'already in use' :evil: . It logs me out after details update. Attempt to log back in. Won't accept new username / password combo. Give up in frustration and write email to CA asking them to sort it out. This 'service' is provided by a 3rd party who specialises in membership management and apparently has the AFL as a client. It's seriously not good enough.

User avatar
weiyun
Posts: 4173
Joined: 17 Nov 2006, 22:32
Location: Birchgrove
Contact:

Postby weiyun » 14 Dec 2011, 11:09

Thanks guys. I finally got it worked out last night. Similar experience as Stuart and had to go through a completely new user ID and password routine. Not impressed that we weren't informed of this change whilst I persevered with my past ID/PW combo and got all confused as to the source of problem. Started to think that I landed on a bogus web site and investigated accordingly.

Hung
Posts: 118
Joined: 04 Mar 2010, 17:22
Location: kogarah bay

Postby Hung » 14 Dec 2011, 11:40

I just called them a few weeks ago gave my details

and got my new card a week later :)

User avatar
Stuart
Posts: 2568
Joined: 11 Mar 2008, 10:43
Location: Dulwich Hill

Postby Stuart » 16 Dec 2011, 15:00

OK. It's fixed (not that they responded to my email or anything). I've renewed and managed to change my username etc and it all worked.

orphic
Posts: 1109
Joined: 18 Apr 2009, 20:03
Location: Stanmore

Postby orphic » 16 Dec 2011, 15:22

Ooh, thanks for the reminder. Time to decide which club to join *sob*

timyone
Posts: 4380
Joined: 22 Nov 2006, 20:29

Postby timyone » 17 Dec 2011, 09:02

Drapac Porsche are down in Canberra..

User avatar
Stretch
Posts: 85
Joined: 25 Apr 2007, 13:23
Location: Marrickville

Postby Stretch » 14 Jan 2012, 16:31

I didn't see a field to enter the affiliated club on the member details.
How does the club get it's $s?

User avatar
Camilla
Posts: 667
Joined: 03 Feb 2008, 13:44

Postby Camilla » 17 Jan 2012, 11:08

I think it just knows who you are Stretch. I got a message saying you'd renewed. Only newbies need select a club.

if anyone's having problems, this is the latest official link:
https://memberdesq.imgstg.com/index.cfm ... OrgID=4912

rhys
Posts: 540
Joined: 17 Jan 2010, 13:00

Postby rhys » 17 Jan 2012, 12:44

I got an email from you thanking me for renewing Camilla. How nice!

User avatar
Camilla
Posts: 667
Joined: 03 Feb 2008, 13:44

Postby Camilla » 17 Jan 2012, 12:53

Aren't I delightful!

AliG
Posts: 115
Joined: 11 Jan 2011, 20:04

Postby AliG » 18 Jan 2012, 21:36

Strange... According to the website, I did successfully renew my membership. Yet no card and no thank you email from Camilla. Camilla, I don't suppose you've been notified?
Alison

User avatar
Eleri
Posts: 1753
Joined: 31 Dec 2009, 08:43
Location: Erskineville

Postby Eleri » 19 Jan 2012, 05:00

I renewed in late December and received my card last week. They must have a lot to process with everyone renewing. Camilla didn't send me an email though. :(

User avatar
weiyun
Posts: 4173
Joined: 17 Nov 2006, 22:32
Location: Birchgrove
Contact:

Postby weiyun » 19 Jan 2012, 07:54

Favouritism! ;)


Return to “Conversation”

Who is online

Users browsing this forum: No registered users and 2 guests