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CA Membership renewal for 2012 - Online problem

Posted: 12 Dec 2011, 21:47
by weiyun
Just tried to renewal on CA's web site and it said "Your club does not allow online renewal and you do not owe for any billing at this time". Is there something amiss?

Re: CA Membership renewal for 2012 - Online problem

Posted: 13 Dec 2011, 19:19
by wallman
I just renewed without any bother Weiyun.

Re: CA Membership renewal for 2012 - Online problem

Posted: 14 Dec 2011, 10:10
by Stuart
Firstly, Cycling Australia's membership piece of the website is, IMHO, very poorly designed but I eventually found the renewal link - surely it should be front and centre. https://memberdesq.imgstg.com/index.cfm ... OrgID=4912

Attempting to renew, it rejected my username & password. Asked to get password sent to me. Instead, it resets username & password to gibberish. Login. Immediately change username & password to something meaningful but can't reuse old username or my membership number as both are 'already in use' :evil: . It logs me out after details update. Attempt to log back in. Won't accept new username / password combo. Give up in frustration and write email to CA asking them to sort it out. This 'service' is provided by a 3rd party who specialises in membership management and apparently has the AFL as a client. It's seriously not good enough.

Re: CA Membership renewal for 2012 - Online problem

Posted: 14 Dec 2011, 11:09
by weiyun
Thanks guys. I finally got it worked out last night. Similar experience as Stuart and had to go through a completely new user ID and password routine. Not impressed that we weren't informed of this change whilst I persevered with my past ID/PW combo and got all confused as to the source of problem. Started to think that I landed on a bogus web site and investigated accordingly.

Re: CA Membership renewal for 2012 - Online problem

Posted: 14 Dec 2011, 11:40
by Hung
I just called them a few weeks ago gave my details

and got my new card a week later :)

Re: CA Membership renewal for 2012 - Online problem

Posted: 16 Dec 2011, 15:00
by Stuart
OK. It's fixed (not that they responded to my email or anything). I've renewed and managed to change my username etc and it all worked.

Re: CA Membership renewal for 2012 - Online problem

Posted: 16 Dec 2011, 15:22
by orphic
Ooh, thanks for the reminder. Time to decide which club to join *sob*

CA Membership renewal for 2012 - Online problem

Posted: 17 Dec 2011, 09:02
by timyone
Drapac Porsche are down in Canberra..

Re: CA Membership renewal for 2012 - Online problem

Posted: 14 Jan 2012, 16:31
by Stretch
I didn't see a field to enter the affiliated club on the member details.
How does the club get it's $s?

Re: CA Membership renewal for 2012 - Online problem

Posted: 17 Jan 2012, 11:08
by Camilla
I think it just knows who you are Stretch. I got a message saying you'd renewed. Only newbies need select a club.

if anyone's having problems, this is the latest official link:
https://memberdesq.imgstg.com/index.cfm ... OrgID=4912

Re: CA Membership renewal for 2012 - Online problem

Posted: 17 Jan 2012, 12:44
by rhys
I got an email from you thanking me for renewing Camilla. How nice!

Re: CA Membership renewal for 2012 - Online problem

Posted: 17 Jan 2012, 12:53
by Camilla
Aren't I delightful!

Re: CA Membership renewal for 2012 - Online problem

Posted: 18 Jan 2012, 21:36
by AliG
Strange... According to the website, I did successfully renew my membership. Yet no card and no thank you email from Camilla. Camilla, I don't suppose you've been notified?
Alison

Re: CA Membership renewal for 2012 - Online problem

Posted: 19 Jan 2012, 05:00
by Eleri
I renewed in late December and received my card last week. They must have a lot to process with everyone renewing. Camilla didn't send me an email though. :(

CA Membership renewal for 2012 - Online problem

Posted: 19 Jan 2012, 07:54
by weiyun
Favouritism! ;)