Interesting story about starting a bike shop
- simon.sharwood
- Posts: 518
- Joined: 18 Feb 2008, 10:14
- Location: Marrickville
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Good article.
Personally, I think that the reason they succeeded is because they offered a good service and "customer experience". Bike shops live and die by word of mouth. I know several bad and good shops, I'll slag off the bad ones and praise the good ones whenever anyone asks me. In some cases, I haven't set foot in the bad ones for years, and I'll still slag them off.
James
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